SmallBizGenius Analysis
Network Solutions receives generally positive feedback, with many customers praising their helpful and efficient customer service. However, some users report issues with website performance and unexpected billing practices.
Category Breakdown
Scores based on analysis of 292 recent reviews
Customer Service
8.5/10Many reviewers praise Network Solutions' customer service, highlighting the patience, knowledge, and efficiency of individual support agents. Several reviewers specifically name agents who provided exceptional assistance, such as Jazz, Michelle R., and Ryan B.
65 reviews mention thisBilling Issues
3.5/10Some reviewers report issues with unexpected auto-renewal charges and difficulties obtaining refunds. One reviewer mentioned being charged for a service they cancelled, while another described the domain transfer procedure and billing terms as 'fishy'.
10 reviews mention thisWebsite Performance
4.0/10A few reviewers mention problems with website speed, DNS failures, and website distortion after Network Solutions took over from previous providers. One reviewer described the Wordpress install as 'amazingly slow' and a 'real let down'.
7 reviews mention thisDomain Transfers
6.0/10Experiences with domain transfers are mixed, with some reviewers praising the smooth transfer process and helpful support, while others report difficulties and delays. One reviewer commended the company for making it simple to cancel services when closing a business, while another described the transfer out process as taking 'decades'.
6 reviews mention thisAI Chatbot Experience
6.5/10A few reviewers mention interacting with an AI chatbot before being connected to a live agent. One reviewer found the chatbot's instructions too fast to follow, while another noted that the AI assistant effectively guided them through initial troubleshooting steps before connecting them to a live agent.
3 reviews mention thisPros & Cons
What Customers Love
"My rep spent over an hour patiently waiting for me to navigate some obstacles on my end."
"It doesn't matter what my issue is, the support staff always resolve it quickly and easily."
"It's always nice when you CAN easily get a human on the phone to discuss an issue, rather than having to try to navigate through a lot of menus or chatbots."
"Worked with two divisions, so Mars and Joey both were outstanding...very knowledgeable, had the authority to address most of the issues out of hand, and raised a couple of issues to management."
"The online gurus at Network Solutions have helped me make this transition very smooth."
Common Complaints
"I was inadvertently charged for an auto renewal fee on a web address that I had removed from auto renewal."
"The Wordpress install is amazingly slow and not how it used to be and is a real let down."
"since Network Solutions bought ipage, my website is distorted and giving warnings when accessed and no access to my email."
"Network Solutions is an extremely poorly run company."
"Double DNS failure for over 24 hours."
Common Questions About Network Solutions
Answers derived from customer review patterns
Is Network Solutions legit and trustworthy?
Network Solutions has a Trustpilot score of 4.4/5 based on over 13,000 reviews, suggesting a generally positive reputation. However, a few reviewers suggest checking other platforms like Reddit or Consumer Affairs for potentially more critical perspectives. While many customers praise the company's customer service and domain registration services, some report issues with billing practices and website performance. Overall, Network Solutions appears to be a legitimate company, but potential customers should carefully consider their specific needs and be aware of the potential drawbacks.
Based on 45 reviewsDoes Network Solutions have good customer service?
The majority of reviews analyzed highlight the positive experiences customers have had with Network Solutions' customer service. Many reviewers praise the patience, knowledge, and efficiency of individual support agents. Specific agents are often mentioned by name, indicating a consistent level of personalized and helpful support. While a few reviewers mention initial interactions with AI chatbots, the overall sentiment towards live agent support is overwhelmingly positive.
Based on 65 reviewsIs Network Solutions worth it for small business?
Network Solutions can be a worthwhile option for small businesses seeking domain registration and web hosting services, particularly if they value readily available customer support. The company's support staff is frequently praised for their helpfulness and expertise. However, small business owners should be aware of potential issues with billing and website performance, as reported by some reviewers. Carefully weighing the pros and cons based on their specific needs and technical expertise is recommended.
Based on 50 reviewsWhat is Network Solutions' domain transfer process like?
Experiences with Network Solutions' domain transfer process appear to be mixed. Some reviewers report smooth and seamless transfers with helpful support from the company's staff. However, others describe difficulties, delays, and frustrating interactions during the transfer process. One reviewer even characterized the transfer out process as taking 'decades'. Potential customers should be prepared for the possibility of challenges during domain transfers and ensure they have clear communication with Network Solutions' support team.
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